AGWU, IJEOMA LORETTA

Provided comprehensive secretariat support to a 10-member Business Development Unit, optimizing administrative workflows and enhancing team productivity.

Managed and maintained up-to-date computer-based files and administrative systems, ensuring data integrity and rapid retrieval for critical business decisions.

Coordinated and scheduled over 50+ high-level appointments annually with potential clients, facilitating project presentations and contributing to strategic business development.

Streamlined complex travel logistics for department personnel and clients, including flights and accommodation, reducing planning time and ensuring seamless business operations.

Managed high-volume customer inquiries (averaging 50+ per day) across multiple channels (in-person, phone, email), consistently achieving prompt resolution and high satisfaction rates.

Contributed to the design and implementation of a new customer service policy, standardizing procedures and improving overall service delivery efficiency.

Processed all customer orders and information requests with high accuracy, ensuring timely fulfillment and minimizing discrepancies.

Successfully promoted company products and services, leveraging product knowledge to enhance customer understanding and drive sales.

Expertly addressed complex customer questions and professionally handled objections, enhancing customer trust and loyalty while resolving issues effectively.

Delivered comprehensive Literature in English curriculum to diverse student groups at Borstal Training Institution, fostering academic growth and engagement.

Designed and implemented engaging lesson plans and assessment strategies, leading to improved student comprehension and participation.

Managed classroom dynamics effectively, creating a supportive and conducive learning environment for over 30 students.

Managed comprehensive front desk operations, serving as the primary point of contact for clients and visitors, ensuring a professional and welcoming first impression.

Efficiently directed inquiries and managed incoming/outgoing communications, optimizing visitor flow and streamlining information dissemination.

Maintained an organized and efficient reception area, contributing to smooth administrative operations and positive client experiences.