AGWU, IJEOMA LORETTA
Customer Service Executive | Administrative Professional
Surulere, NG.About
Highly experienced Customer Service Executive and Administrative Professional with a proven track record in optimizing client relations and streamlining operational workflows. Adept at managing complex inquiries, developing customer service policies, and providing comprehensive secretariat support to executive teams, contributing to enhanced efficiency and client satisfaction. Seeking to leverage strong communication, organizational, and technical proficiencies to drive organizational development and deliver impressive performance in a dynamic environment.
Work
Orlean Invest Africa
|Secretary, Business Development Unit
Lagos, Lagos, Nigeria
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Summary
As Secretary for the Business Development Unit, I provided comprehensive secretariat support to a 10-member team, optimizing administrative efficiency and facilitating key business operations.
Highlights
Provided comprehensive secretariat support to a 10-member Business Development Unit, optimizing administrative workflows and enhancing team productivity.
Managed and maintained up-to-date computer-based files and administrative systems, ensuring data integrity and rapid retrieval for critical business decisions.
Coordinated and scheduled over 50+ high-level appointments annually with potential clients, facilitating project presentations and contributing to strategic business development.
Streamlined complex travel logistics for department personnel and clients, including flights and accommodation, reducing planning time and ensuring seamless business operations.
Cakes and Cream Limited
|Customer Service Executive
Opebi, Lagos, Nigeria
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Summary
As Customer Service Executive, I managed all customer interactions and inquiries, enhancing client satisfaction and contributing to the development of service policies.
Highlights
Managed high-volume customer inquiries (averaging 50+ per day) across multiple channels (in-person, phone, email), consistently achieving prompt resolution and high satisfaction rates.
Contributed to the design and implementation of a new customer service policy, standardizing procedures and improving overall service delivery efficiency.
Processed all customer orders and information requests with high accuracy, ensuring timely fulfillment and minimizing discrepancies.
Successfully promoted company products and services, leveraging product knowledge to enhance customer understanding and drive sales.
Expertly addressed complex customer questions and professionally handled objections, enhancing customer trust and loyalty while resolving issues effectively.
NYSC
|Teacher, Literature in English Department
Kakuri, Kaduna, Nigeria
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Summary
As a Teacher in the Literature in English Department, I educated students at a Borstal Training Institution, fostering academic development and classroom engagement.
Highlights
Delivered comprehensive Literature in English curriculum to diverse student groups at Borstal Training Institution, fostering academic growth and engagement.
Designed and implemented engaging lesson plans and assessment strategies, leading to improved student comprehension and participation.
Managed classroom dynamics effectively, creating a supportive and conducive learning environment for over 30 students.
Automation and Power Services Limited
|Front Desk Officer
Surulere, Lagos, Nigeria
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Summary
As Front Desk Officer, I managed all reception operations and client communications, ensuring a professional environment and efficient information flow.
Highlights
Managed comprehensive front desk operations, serving as the primary point of contact for clients and visitors, ensuring a professional and welcoming first impression.
Efficiently directed inquiries and managed incoming/outgoing communications, optimizing visitor flow and streamlining information dissemination.
Maintained an organized and efficient reception area, contributing to smooth administrative operations and positive client experiences.
Education
University of Calabar
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Bachelor of Arts
English and Literary Studies
Grade: 2.1 (Second Class Upper)
University of Calabar
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Diploma
English and Communication
Grade: Credit Level
Nigerian Navy Secondary School, Ojo
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High School Diploma
Secondary Education
Languages
English
Certificates
Proficiency Certificate in Management
Issued By
Nigerian Institute of Management (Chartered)
Skills
Communication Skills
Articulate in spoken and written English, Excellent listening skills, Client Relations, Objection Handling.
Administrative & Organizational Skills
Excellent Microsoft Office skills, Organizational Skills, File Management, Report Preparation, Clerical Activities, Travel Coordination.
Customer Service
Customer Inquiry Resolution, Complaint Handling, Customer Service Policy Development, Order Processing, Product Promotion.
Interpersonal Skills
Ability to work with little or no supervision, Excellent team player, Self-starter, Self-driven, Resourceful and supportive.
Analytical Skills
Strong analytical skills.
Adaptability
Always ready to learn.